City ends talks with Danish company, invites AMR to the table

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The city of Colorado Springs announced on Oct. 11 that negotiations with Falck Ambulance had ended and new talks with American Medical Response had begun for the city's emergency ambulance service.

City spokesperson Jamie Fabos provided this statement:

The City of Colorado Springs / CSFD and ambulance provider Falck Rocky Mountain have mutually agreed to end negotiations without a finalized contract. CSFD and the City found Falck to be a professional and well-managed company and regret that negotiations were not successful. Falck entered into the RFP and negotiated in good faith, and the City thanks Falck for the time and effort in this process.

In compliance with City procurement rules, the City/CSFD will now engage in negotiations with the next highest ranked offeror, American Medical Response. The City/CSFD team will begin negotiating a contract with AMR as soon as possible.

This RFP process was entered into with a single goal in mind; to improve the EMS transport system in Colorado Springs for the benefit of its residents. This goal has not changed and the City/CSFD team will continue to pursue overall system improvement moving forward. To protect the integrity of ongoing negotiations, the City's procurement rules dictate that there will be no further comment on the process or negotiations until the conclusion of the negotiation period.
Scott Lenn, AMR's vice president of operations, says in an email, "We appreciate the opportunity and look forward to sitting down to discuss the EMS system in Colorado Springs."

David Patterson, Falck Rocky Mountain CEO, had this to say:
Falck is honored to have been selected as the successful bidder in the 9-1-1 emergency ambulance request for proposals (RFP) process for the city of Colorado Springs. We are proud of our remarkable 113-year history of quality global service, including our successful partnership with the City of Aurora. We believe that our track record and a very competitive proposal for the stakeholders of Colorado Springs’ EMS system is what earned us this opportunity.

In response to the City’s RFP, Falck provided two proposals that both met or exceeded RFP requirements. According to the City, Falck was selected “based on the evaluation criteria and interviews”. During final negotiations, the City indicated it wanted a contract with Falck that was considerably different than either of our proposals; one that would require Falck to make service delivery commitments that we believe are significantly at risk of not being sustainable. Falck entered these negotiations in good faith, offering alternatives that would measurably improve service delivery. However, we are not willing to make unsustainable commitments, and we believe the City would agree that it would be irresponsible to do so. Unfortunately, after ten days of negotiation, both parties have been unable to reach an agreement based on the RFP and our proposals.

Falck greatly appreciates the warm welcome extended to us by the City of Colorado Springs and the Colorado Springs Fire Department officials involved in this process, and we commend their desire to improve emergency ambulance service delivery to the community. We offer our thanks to the stakeholders, officials, and employees of the current system who contacted us with optimism regarding an anticipated change in providers. We remain strongly committed to the proposals we submitted, and are hopeful that we can work together with the City to find a mutually agreeable solution to serve the needs of Colorado Springs, its residents and visitors.


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