Kenneth H. Cleaver
P.O. Box 1034
Colorado Springs, CO 80901
January 26, 2004
Mr. Christopher Machica
Customer Relationship Manager
Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
RE: Service Request 1-179346380
Dear Mr. Machica:
Thank you for your response of Jan. 19, 2004. Please be advised that my surname is spelled like the cutlery, not the adjective.
While I appreciate you trying to contact me, I'm limited to postal correspondence at this time. The reason is that to settle this contentious interoffice wager, the information you provide must be in the written form as proof of authenticity.
In closing, I would ask that you respond directly to the clear questions I posed in my correspondence of Jan. 7, 2004, which I've again enclosed for your convenience.
Please keep in mind, $5 (U.S.) hangs in the balance.