Double Eagle Hotel and Casino Best Of

Best Of 2012: Casino

Double Eagle gives away lots of loot to customers, but has a soft spot for charities. It recently contributed to Fort Carson's Wounded Warrior Project, and helped the Cripple Creek Elks club raise money for Mountain View Medical Clinic. But it's the training each employee must undergo that really makes the casino stand out. It has a vigorous, world-class customer-service program designed to establish personalized relationships with every customer, at every level. "We learn how to establish personal relationships with customers and proper interactions," says one employee. "Then we have refresher courses periodically, with role playing to work out how to best serve each customer's needs." Double Cha-ching! — Brett Wright

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