by 1 User
Manitou Springs/Ute Pass
Apr. 05, 2012
Apr. 07, 2011
I wish there was a rating below one star, because that is what this establishment, Academy Riding Stables and WALTER (manager) deserves. Nathan on the other hand was wonderful! My niece has disabilities, but rides all the time. I was on the phone with this company for 20 minutes explaining my niece's needs and I was assured those needs would be met. Upon arrival I learned differently. My niece was so excited, she just couldn't wait! And so was I!! The manager was rude, I explained who I spoke with and the special accommodations I was promised ( a lead for my niece, nothing more). He didn't believe a word I said. He said he was told nothing about it and HE was the manager!!!! He would not put a person with my niece. I could not ride beside her. However he assured me he would be leading the ride and she would be right behind him, so he would keep an eye on her. Nathan helped my niece on her horse and was great! Walter yelled at him to get that horse moving before my niece, horse or Nathan were ready. Walter did not go on the ride, my niece was listing off the saddle, but I was told not to ride beside her so even I was not allowed to help her. She almost fell off the horse. I stopped the ride and we left. Walter kept telling me this is not a therapeutic stable, good because we didn't need a therapeutic stable. Walter and the person at the entrance were extremely rude and made sure the ride didn't happen because of her disabilities. We will be notifying the ADA and hope they come down hard on Walter and his assistant. He should be called Mr Discrimination!!! Please let this company know what you think of this incident!!
I too was treated poorly: I have ridden for over 30 years, and NEVER have I been asked to weigh in. I was 2 lbs over their weight limit. The front clerk loudly told Walter about it. (I was so happy everyone on the ride knew my weight) But good old Walter let me ride. That assistant did not agree, but I was still allowed to ride. I would not even recommend this place to my worst enemy. SHAME ON YOU WALTER!!! As it's said.......Karma is a @$%^h. I hope you consider taking Academy Riding Stables from your site.
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